Alerts & Notices

An Update on Frozen Accounts and FAQs.

We understand that there are some concerns about our process to verify legacy accounts. Although we are actively encouraging customers to complete the process within the next two weeks and doing our best to address any issues that may arise, there will be customers who are unable to complete the process in that timeframe. These customers will still have the option to complete verification to restore full account functionality, but meanwhile will not be able to trade or withdraw funds. At all times, their funds will be safe and accounted for. As a reminder, please beware of scams - at no point in time will we ask for a deposit to restore account functionality.

We are now requiring that all legacy Poloniex accounts become verified through the latest version of our verification portal. If you have a legacy account, you will not have the ability to use Poloniex until your profile verification is complete. We are asking everyone to take action within the next 14 days. We appreciate your cooperation in this process.

We are permanently shutting down the SJCX wallet on June 29. This means that you will have until then to transfer any SJCX that you have off the exchange. Following June 29, 2018 you will have no ability to recover or access any SJCX that you currently hold on Poloniex. Note that the STORJ team is offering to exchange SJCX for STORJ. For more information please visit https://sjcxto.storj.io

The BELA legacy coin will no longer be supported by the Bela team as of May 31. As a result, we will be delisting all legacy BELA markets on May 17. Trading in BELA pairs will no longer be supported at that time, and you will have until May 31 to withdraw your balance.